Companies can use StoreFinder internally so that when a caller enquires, staff can quickly find relevant outlet location information.
StoreFinder also offers…
FASTER CALL OUTCOMES
StoreFinder enables call centre staff to complete calls quickly and accurately by providing relevant location results during the call. Staff can access information based on town, suburb or postcode.
ALLOWS DIFFERENT OUTLETS TO HAVE PERSONALISED SCRIPTED INFORMATION
StoreFinder can provide call centre staff additional information relevant to outlets, creating a more detailed call experience.
IDENTIFY ADDITIONAL STORE CRITERIA – EG. OPENING HOURS
StoreFinder normally returns the nearest stores to a given postcode or suburb. Filters allow the user to specify additional search criteria. In this way users can narrow the results to stores offering, for example, late night trading, bulk discounts or whatever special field is appropriate to your business. By narrowing their searches, operators have more control over the results which are displayed.
MORE BENEFITS
 |
Allows logging of operator activity |
|
Centralised online database means operators can be anywhere in the world |
|
Proven technology serves hundreds of thousands of users each year |
|
Fast to set up, Fast access to outlet information |
|
Intelligence software auto-corrects common name misspellings allowing operators to focus on answering queries |
|
No custom software required. Web delivered software compatible with all web enabled operating systems |
GREAT FOR CALL CENTRE STAFF
Call centre staff have their hands full fielding calls, dealing with complicated database systems designed to flowchart and record the call outcomes. It takes a lot of training and experience to become proficient with these systems.
Fortunately, StoreFinder requires no training and no experience to make it work which means operators can immediately improve their efficiency simply by using it.
StoreFinder is a software system designed to provide the most benefit in the shortest space of time. It’s a versatile, fast and accurate way to help get the most from your call centre staff.